Complaints Procedure

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Providing exceptional customer service and retaining our good reputation is extremely important to us.

If you feel that we haven’t come up to the standards expected then please let us know and we will investigate any complaint and attempt to resolve it quickly.

1. Contact us by email, by phone or in writing using the details below:

By email: info@gas2heat.co.uk

By phone: 0800 009 6774

In writing:

Gas2Heat Plumbing & Heating Ltd

Unit 3 Holm Industrial Estate, Moffat DG10 9JU

2. We will always attempt to resolve your complaint straight away but if it requires further investigation then we will let you know when to expect a response. We will always aim to resolve complaints within four weeks but if for any reason this isn’t possible then we will contact you in writing to let you know the reasons why and how long we expect the final resolution to take.