Privacy Policy

The rules on processing of personal data are set out in the General Data Protection Regulation (the “GDPR”).

Data controller – A controller determines the purposes and means of processing personal data.

Data processor – A processor is responsible for processing personal data on behalf of a controller.

Data subject – Natural person

Categories of data: Personal data and special categories of personal data

Personal data – The GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier (as explained in Article 6 of GDPR). For example, name, home address or private email address. Online identifiers include IP addresses and cookies.

Processing – means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Gas2Heat is the data controller. This means we decide how your personal data that we hold is processed and for what purposes. For all data matters please contact us by post at Gas2Heat Plumbing & Heating Engineers Limited, Unit 3, Holm Industrial Estate, Moffat, DG10 9JU, or by e-mail to [email protected].

We use your personal data for the following purposes:
To maintain our own accounts and records (e.g. booking appointments for a product or service you have asked for, providing quotations, correspondence regarding an order, issuing invoices etc.).

You may give us information about you by corresponding with us by phone, e-mail or otherwise.

With reference to the categories of personal data described in the definitions section, we process the following categories of your data:

• Personal data (name, address, telephone number, email address)

We have obtained your personal data from your enquiry to us.

• Personal data (article 6 of GDPR)

Our lawful basis for processing your general personal data:

• Processing is necessary for the performance of a contract of service/sale with the data subject, or to take steps to enter into a contract of sale
• Processing is necessary for compliance with a legal obligation.

We do not process special categories of personal data

Your personal data will be treated as strictly confidential and will be shared only with Gas2Heat employees / Worcester Bosch (i.e. registering boiler guarantees) in the course of normal work-based activities.

We keep your personal data for no longer than reasonably necessary.

You are under no statutory or contractual requirement or obligation to provide us with your personal data, but failure to do so will mean that we will be unable to contact you, provide you with a quotation or process any bookings that you wish to place.

Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

• The right to request a copy of the personal data which we hold about you;
• The right to request that we correct any personal data if it is found to be inaccurate or out of date;
• The right to request your personal data is erased where it is no longer necessary to retain such data;
• The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), (where applicable i.e. where the processing is based on consent or is necessary for the performance of a contract with the data subject and where the data controller processes the data by automated means);
• The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
• The right to object to the processing of personal data, (where applicable i.e. where processing is based on legitimate interests (or the performance of a task in the public interest/exercise of official authority); direct marketing and processing for the purposes of scientific/historical research and statistics).

We do not use any form of automated decision making in our business.

We do not use cookies on our website, however, Google Analytics generates statistical and other information about the use of our website such as the number of new visitors to our website, how long visitors spend browsing our website and which pages they have viewed by means of cookies which are stored on user’s computers.

You can find out more about Google Analytics at www.google.co.uk/intl/en/policies/privacy.

Where our website contains links to other websites this privacy policy will not apply to those third party websites. When you link through to another website you should read the privacy policy which applies to that website

If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.

Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

• How to make a complaint

To exercise all relevant rights, queries or complaints please in the first instance contact Gas2Heat on 0800 009 6774, by post at Gas2Heat Plumbing & Heating Engineers Limited Unit 3, Holm Industrial Estate, Moffat, DG10 9JU,  or by e-mail to [email protected].

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113, by post to Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England or by e-mail to  https://ico.org.uk/global/contact-us/email.